Returns & Refunds

Cancellation Policy

Cancellation

You can only cancel your order when the order is still in processing status. We only accept cancellation requests via email from the registered email address at the time order was placed.

In any event that the goods are packed, dispatched or delivered, you may still cancel the order due to change of mind in accordance with our 30 day returns policy.

Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we will cancel the duplicated order for you as per your request.

Fraudulent Order

We have procedures in place to detect any sign of  testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.

Security Check

As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the genuinely of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.

 

Return Policy

30 Days Return Policy

You can exercise the right to return an order at your cost and opt for refund within 30 after day of receipt of the goods provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a full refund subject to below conditions:

  1. Goods are purchased from our website. (www.buzzretailer.com)
  2. A request for refund notification is submitted to us through your account and received by us within 30 days of receiving your goods.
  3. Goods are returned with a copy of your receipt/invoice.
  4. Goods are in brand new and undamaged condition (unless they were damaged on arrival).

Return of Faulty Item

You may return the goods to us if you find it faulty due to manufacturer fault, provided that the request is made within 30 days upon you receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

  1. Goods are purchased from our website (www.buzzretailer.com)
  2. A request for return notification is submitted by the returns section of your account and received by us within 30 days upon you receiving the goods.
  3. Goods are returned with a copy of your receipt/invoice.
  4. Goods are in acceptable condition (with all original packaging including all accessories and other material(s)).
  5. Goods must be returned to our returns address within 14 days after we acknowledge your request.

Return of Wrong or DOA Item

If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 30 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

  1. Goods are not working straight out of the box. (DOA)
  2. Goods are not what you have ordered. (Wrong goods)
  3. For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).
  4. For dead on arrival goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).
  5. Goods must be returned to our returns address within 14 days after we acknowledge your request.

 

Refund Policy

Upon receiving your returned item, we will issue you with a full refund according to our cancellation or returns policies. A credit will be applied to your Credit Card or your original method of payment within a 1 business day, based on the original payment method used. When we process the refund, a refund email will be sent your order’s email.